Danielle Charette Art – Shop Policies

 

1. Absolute No-Refund & No-Return Policy

All original artwork, fine art prints, and made-to-order merchandise are custom-crafted and shipped with exceptional care. ALL SALES ARE FINAL. We do not accept physical returns, and we do not issue cash refunds under any circumstances. Because our apparel, tote bags, and printed items are custom-manufactured to order featuring original artwork, we cannot offer cancellations, refunds, or exchanges for buyer's remorse, changed minds, or incorrect size selection. Please review your sizing charts and order details carefully before checking out.

• Chargeback & Payment Dispute Policy: By completing your purchase, you explicitly agree that you understand and accept this "All Sales Final" policy. Initiating a fraudulent chargeback, payment dispute, or 'item not as described' claim with your bank or credit card processor violates these terms. In the event of a dispute, these Terms and Conditions—along with your digital checkout signature—will be submitted to your financial institution as binding evidence that you waived your right to a refund.

 

2. Manufacturing Defects & Damaged Arrivals

We maintain strict quality control standards with our production facility. If an item arrives with a verified, severe manufacturing error (such as an unstitched seam or a major print misplacement directly from the press), it must be reported within 7 calendar days of delivery.

To initiate a manufacturing review for an exact-match product replacement, you must submit clear, unedited, high-resolution photographs of the issue, alongside a photo of the original packaging showing the complete shipping label and unique tracking barcodes.

All claims are strictly audited against digital production logs. If an error on the part of our production facility is verified, a complimentary exact-match replacement will be manufactured and shipped to you. Cash refunds or product switches will not be issued. We reserve the right to deny any claims that show signs of post-delivery wear, physical tampering, intentional damage, or that lack matching photographic proof. Sizing discrepancies within standard manufacturer variances (1 inch) are not considered defects.

 

3. Flat-Rate Pricing & Complimentary US Shipping

We believe in complete transparency and a seamless checkout experience. The price you see is the price you pay. Standard United States domestic shipping fees and sales taxes are 100% complimentary and fully absorbed into your flat retail price. There are no hidden fees or unexpected additions added to your cart at checkout. At this time, we only ship to addresses within the United States.

 

4. Shipping & Lost Packages

Please ensure you provide a safe and secure delivery location at checkout. Once a package is officially scanned and marked as "Delivered" by the mail carrier network (USPS, UPS, etc.), Danielle Charette Art releases all legal and financial responsibility for lost, stolen, or misplaced merchandise. We do not issue refunds or replacements for packages stolen after a successful delivery. The buyer assumes full responsibility for any address entry errors made at checkout.

 

5. Intellectual Property & Copyright Protection

All artwork, original designs, imagery, brand names, and content displayed on this website are the sole and exclusive property of Danielle Charette Art and are protected under United States and international copyright, trademark, and intellectual property laws. Under no circumstances may any portion of this website, including digital image files or physical product designs, be copied, reproduced, redistributed, resold, or used for any personal or commercial purposes without express, written permission from the artist.

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Danielle Charette Art – Privacy Policy

Danielle Charette Art operates this website. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. By using this website, you agree to the terms outlined in this policy.

 

1. Information We Collect

We collect personal information that you voluntarily provide to us when completing a purchase, signing up for our newsletter, or contacting us directly. This information includes:

• Identifiers: Your full name, billing address, shipping address, email address, and phone number.

• Payment Information: We collect payment data necessary to process your purchase, such as your credit card number or digital payment method. All payment processing is handled securely through our third-party payment processor (Wix Payments). We do not store your full financial data on our servers.

• Technical & Device Data: We automatically collect certain information when you browse our website, including your IP address, browser type, operating system, and data collected via cookies and tracking technologies to optimize your shopping experience.

 

2. How We Use Your Information

We use the personal information we collect to fulfill your orders, manage your account, and protect our business. Specifically, your data is used to:

• Process your payments, manufacture your custom products, and ship your packages.

• Communicate with you regarding your order status, customer support requests, or updates.

• Prevent and screen for potential fraud, chargeback scams, or high-risk transactions.

• Comply with legal requirements, tax obligations, and protect our intellectual property rights.

 

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we must share your data with essential service providers to run our store and fulfill your purchases:

• Print-on-Demand & Manufacturing Partners: We securely send your order details and shipping address to our manufacturing facility so they can custom-print and ship your products directly to you.

• Payment Processors: Your checkout details are securely transmitted to Wix Payments to process your credit card, Apple Pay, or Google Pay transactions.

• Shipping Carriers: Your name and delivery address are shared with mail carriers (USPS, UPS, etc.) to complete your delivery.

 

4. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking pixels to keep track of items in your shopping cart, analyze site traffic, and optimize site performance. You can choose to disable cookies through your personal browser settings, though doing so may prevent certain e-commerce features on our store from functioning correctly.

 

5. Data Security & Retention

We utilize secure hosting servers and standard secure checkout protocols (SSL/HTTPS encryption) provided by Wix to safeguard your data. We retain your personal and transaction data only for as long as necessary to complete your order, maintain tax records, comply with regulatory requirements, and resolve any potential legal or chargeback disputes.

 

6. Your Rights and Choices

Depending on your geographic location, you may have specific data rights under regional laws. These rights include:

• The right to request access to the personal data we hold about you.

• The right to request that we correct inaccurate or outdated information.

• The right to request that we permanently delete your personal information from our active systems.

 

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us directly via email at daniellecharetteart@gmail.com.